Refund - EBooks
Please note that once purchased, there are NO REFUNDS offered on eBooks. Once you've made your online purchase, you'll receive a link to download the purchased eBook directly to your computer.
Refund - LIVE ONLINE Courses
There are often more people who want to participate in the Live Online Courses than there are seats. If you need to cancel your participation, please do so early enough to allow someone else to take your place.
LIVE ONLINE Course cancelled by participant
If you need to cancel your participation in the Live Online Course for any reason, do so 5 working days or more prior to the start time of the course by sending a notice via email to firstname.lastname@example.org
. A full refund minus 10% fee will be returned to your account within 5-7 business days.
LIVE ONLINE Course - Non Attendance by Participant
There are NO REFUNDS if you cannot attend the Live Online Course and did not cancel 5 working days prior to the start time of the course via email to email@example.com. A few days after the course is finished, the recordings will be available one the website platform where you'll have the opportunity to watch the course replays at your leisure.
LIVE ONLINE Course cancelled by Marcel Gosselin
If a Live Online Course is cancelled by Marcel Gosselin for any reason, the participant will be offered the choice of alternative dates for the Live Online Course OR a full refund. (No fees will be applied for the refund in this circumstance.)
Refund - On-Demand Courses
We now offer On-Demand Courses on specific topics which are available for viewing online. Please note that once purchased, there are NO REFUNDS offered on On-Demand Courses. Once you've made your purchase, you'll receive a link where you can view the material from your computer, tablet or phone.